Information We Collect
At Astro Holidayz, we collect information to provide you with the best travel experience possible. The information we collect includes:
- Personal Information: Name, email address, phone number, and contact details when you submit enquiries or book services
- Travel Information: Travel dates, destinations, preferences, and special requirements
- Payment Information: Billing details and payment method information (processed securely through our payment partners)
- Communication Data: Records of your communications with us, including emails, phone calls, and chat messages
- Technical Information: IP address, browser type, device information, and website usage data
How We Use Your Information
We use your information to:
- Process your travel bookings and provide requested services
- Communicate with you about your travel plans and bookings
- Send you travel updates, confirmations, and important notifications
- Provide customer support and respond to your enquiries
- Improve our services and website functionality
- Comply with legal requirements and protect against fraud
- Send you marketing communications (with your consent)
Information Sharing
We may share your information with:
- Service Providers: Hotels, airlines, tour operators, and other travel service providers to fulfill your bookings
- Payment Processors: Secure payment gateways to process your transactions
- Government Authorities: When required by law or for visa processing
- Business Partners: Trusted partners who help us provide services (under strict confidentiality agreements)
We never sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection procedures
- Limited access to personal information on a need-to-know basis
Your Rights
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with relevant authorities
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site
- Marketing Cookies: To show relevant advertisements (with your consent)
You can manage your cookie preferences through your browser settings.
Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last Updated: July 6, 2025
